Terms of service
Last Updated: October 2025
Business Information
Legal Entity: ALKAMA GLOBAL PRIVATE LIMITED
Address: 00, Alaval, Lohta, Varanasi, U.P., India – 221107
Email: info@bansarisilk.com
Phone: +91 9911250532
Website: www.bansarisilk.com
Eligibility & Account Registration
· To place an order, you must be at least 18 years of age or using the Website under the supervision of a legal guardian.
· Users may be required to create an account. You are responsible for maintaining confidentiality of login details.
· All personal information is handled as per our Privacy Policy.
Product Information & Authenticity
· All products listed on the Website are genuine and authentic as described.
· Detailed specifications, weaving type, fabric material, and craftsmanship are mentioned on respective product pages.
· Images are for representation purposes only. Slight variation in color may occur due to lighting, camera effects, or device display settings.
Order, Pricing & Payment
· By placing an order, you agree to purchase the product at the listed price.
· Accepted payment methods: Razorpay, UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (if applicable).
· Prices include taxes unless specified. Additional charges (shipping, customs, duty) may apply for international orders.
· Orders are processed only upon successful payment confirmation.
· Once an order is placed, it cannot be cancelled.
Shipping & Delivery
· Shipping timelines are mentioned on our Shipping Policy page.
· International shipping is available. Additional shipping charges and customs duties may apply as per the delivery location and local regulations.
· We are not liable for delays caused by third-party courier services, customs clearance, or unforeseen circumstances such as weather conditions, strikes, or lockdowns.
Return, Exchange & Refund Policy
· Returns/exchanges are accepted only under conditions described in our Return & Exchange Policy.
· Please refer to the policy page for detailed procedure, eligibility, and timelines.
· Products damaged due to improper handling or usage by the customer are not eligible for return.
Product Disclaimer
· Handloom imperfections such as minor weaving variances are natural and not considered defects.
· Product care is the customer’s responsibility. Improper washing, storing, or handling may affect the fabric and will not be considered a manufacturing issue.
· Slight variations in texture or craftsmanship reflect the traditional handloom process.
Intellectual Property
· All content on the Website, including text, images, graphics, design, logos, and product descriptions are the exclusive property of ALKAMA GLOBAL PRIVATE LIMITED.
· Copying, reproducing, distributing, or using any content without prior written permission is strictly prohibited.
User Conduct
When using the Website, you agree not to:
· Engage in fraudulent, harmful, or illegal activity.
· Post deceptive, defamatory, or infringing content.
· Misuse payment systems or attempt unauthorized transactions.
Limitation of Liability
· We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
· Our liability is limited to the value of the purchased product.
Third-Party Links
· The Website may include links to third-party sites. We are not responsible for their content, privacy, accuracy, or practices.
Privacy & Data Protection
· Your data is collected, processed, and stored as per our Privacy Policy.
· By using our Website, you consent to such processing.
Governing Law & Jurisdiction
· These Terms & Conditions are governed by the laws of India, and any disputes shall be subject exclusively to the Courts of Varanasi, Uttar Pradesh, India.
Modification of Terms
· We reserve the right to update or modify these Terms at any time.
· Continued use of the Website after changes implies acceptance.
Contact Information
For queries regarding these Terms & Conditions, please contact us at:
Email: info@bansarisilk.com
Phone: +91 9911250532
Link to Related Policies
Additional Legal Clauses
· Website Disclaimer
The Website and all materials are provided on an ‘as available’ basis. We do not guarantee uninterrupted or error-free use of the website.
· Indemnification
You agree to indemnify and hold harmless ALKAMA GLOBAL PRIVATE LIMITED, its directors, employees, and associates from any claim due to your breach of Terms or violation of law.
· Copyright & IP Report
If you believe any content displayed on bansarisilk.com infringes upon your intellectual property rights, please notify us at info@bansarisilk.com, and we will take necessary action.
· Force Majeure
We are not liable for any delay or failure due to events beyond our control, including natural disasters, internet outages, strikes, pandemics, or governmental restrictions.
